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A recent article in the Harvard Business Review had this to say: “Our research into the role of marketing strategy in brand performance indicates that companies are paying too much attention to short-term data and not enough to the long-term health of...
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He had been with us only a short time when one of my vice presidents exclaimed, “Mission requires margin!” Though most of us in management have probably heard this tidbit of wisdom, I for one, had never heard it expressed so succinctly. To accomplish...
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The next time you are visiting your favorite apparel store, smell ! That’s right, stop what you’re doing and take a long sniff . Notice anything of interest? Chances are you’ll discover a distinct smell. Whether you have noticed it before or not, that...
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Quick – For every dollar of gross revenue, what do you pay in wages? This number should be at the finger tip of every thrift retailer. In their book, Start and Run a Retail Business , James E. Dion and Ted Topping suggest that if your sales associates...
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When you stop to think about it, a “Moment of Truth” is really just that. It’s when a customer comes into contact with your store (or business) and experiences your level of quality. In short, it’s “pull back the pretenses” time. It’s the moment of truth...
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I don’t usually position myself to overhear conversations, but recently I did so. Two managers were discussing their store performances and I wanted to hear what they said. Both were excitedly exchanging percentages of sales growth and speaking of the...
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Welcome to the Talon Company blog. If you’ve been searching for an exciting and dynamic site to exchange ideas surrounding the business side of Retail Thrift stores you’ve come to the right place. Many retail thrift blogs and websites focus on the shopping...