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Talon Company
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  • Engage Their Senses

    The next time you are visiting your favorite apparel store, smell ! That’s right, stop what you’re doing and take a long sniff . Notice anything of interest? Chances are you’ll discover a distinct smell. Whether you have noticed it before or not, that smell is part of the store’s distinct brand, and...
    Posted to New Blog (Weblog) by talon on 08-06-2007

  • Sales Clerks: Can you afford to have more?

    Quick – For every dollar of gross revenue, what do you pay in wages? This number should be at the finger tip of every thrift retailer. In their book, Start and Run a Retail Business , James E. Dion and Ted Topping suggest that if your sales associates are actively engaged in selling on the floor, sixteen...
    Posted to New Blog (Weblog) by talon on 08-01-2007

  • Moment of Truth

    When you stop to think about it, a “Moment of Truth” is really just that. It’s when a customer comes into contact with your store (or business) and experiences your level of quality. In short, it’s “pull back the pretenses” time. It’s the moment of truth—who we really are to our customers. If we are...
    Posted to New Blog (Weblog) by talon on 07-31-2007

  • Net? How Gross!

    I don’t usually position myself to overhear conversations, but recently I did so. Two managers were discussing their store performances and I wanted to hear what they said. Both were excitedly exchanging percentages of sales growth and speaking of the bonuses they were sure to get at the year’s end....
    Posted to New Blog (Weblog) by talon on 07-29-2007
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